The insurer scooped the highest overall satisfaction score with a rating of 80.18%.
Allianz came second in the rankings with a performance ranking of 74.87% while Aviva Bonus recorded the highest underwriting score of 77.6%.
Meanwhile, RSA improved its accounts performance by 5.4% compared to the previous survey.
Ashwin Mistry, chairman of Brokerbility said, "Our annual performance audit of insurers is a key foundation of the true partnership which exists between both parties.
"Whilst these latest findings reveal that insurers have performed well there is certainly room for improvement across all areas as we strive towards a 90% score as our minimum benchmark."
The research involved Brokerbility's seven ‘key insurer' partners, Axa, Allianz, Aviva, Chartis, NIG, RSA and Zurich.
And the survey - which is undertaken by Brokerbility members - rates insurer performance when dealing with claims, underwriting, accounts and overall satisfaction.
Extract taken from : http://tinyurl.com/buzhcfq
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